Conditions of Use
Four Seasons Village .
Kirkpatrick Hill
Closeburn
Dumfriesshire
DG3 5JY
Tel: 01848 330273 Mobile: 07483 839488

www.fourseasonsvillage.co.uk HQ@fourseasonsvillage.co.uk
Terms & Conditions.
Rev. 2017

ORDERS:
Please ensure that at the time of placing your order, all details are correct and you have ordered the correct item(s) and the delivery address is correct.
We prefer not to accept telephone orders for "Personalised" products. However, if placing an order via the telephone, please ensure all spelling and punctuation is correct. We cannot be held responsible for any errors made via verbal orders.

V.A.T
We have recently become independent from our parent company and are currently V.A.T exempt - No V.A.T is chargeable or claimable against any order placed with us.

Loyalty points.
Loyalty points will only be added upon registration of your account only. These points cannot be exchanged or transferred and have no cash value with the exception of product value redemption at Four Seasons Village. If you do not register your details, points cannot be added retrospectively. Your points earned will be displayed at the checkout and added upon successful processing of payment. If your order is cancelled and refunded, your loyalty points will be automatically removed.
The minimum amount of loyalty points is 10 before they can be redeemed.
COLOUR / WIDTH SELECTION: In certain sections of the website, we have placed colour charts - these are to give you an indication of the colour, but due to different computer monitors, these swatches must not be relied upon as a definite colour - if you are in anyway unsure of the colour or width, please ask for a sample prior to ordering - we cannot accept responsibility if the colour or width of your ribbon is not as you thought - we offer free samples for your assurance. If you do place an order and the colour or width is not as expected, we will accept a return for a refund minus a 20% restocking fee minus postage. PLEASE NOTE: This does not apply to bespoke products - these are not eligible for return unless faulty. Ribbon colours can vary from batch to batch, this is a normal occurrence in the manufacturing process and we have no control over this and therefore cannot be held responsible for any colour variation.  We reserve the right to substitute standard ribbon / foil colours to the nearest shade – Every effort will be made to contact you (the customer) in this instance. 

PLEASE NOTE: We cannot guarantee to match shades of ribbon / foil unless it is ordered together in a specific batch.
Ribbon Widths: All of our ribbons carry a +/- 2mm tolerance on widths - this is due to the manufacturing process of woven ribbon.

Customer supplied ribbon: There may be some minor loss of meterage in printing customer supplied ribbon due to the setting up processes etc. It is therefore advisable to include at least 10m additional ribbon to take account of this.

Cutting / Heat Sealing: Our cutting / Heat Sealing process has a tolerance of +/- 10mm – This is due to the stretching properties of woven ribbons.


Ribbon Use:
Printed ribbon has been developed for decorative purposes only and customers should satisfy themselves that the product is suitable for the application intended. As with most printed items, rough handling and excessive abrasion may lift the print in certain circumstances. Therefore care should be taken when handling. The majority of printed ribbon is not washable – If washable print is required, please contact us for information regarding this process.

Whilst the ribbon manufactures keep joins to a minimum, we cannot guarantee that a print run will be free of joins.
We will guarantee that all orders of 3m or less contain no joins.


SAMPLES:
We provide a free sample service by request for colour matching, Font size, Purpose of use and quality prior to print. If a customer decided to proceed with an order without requesting a sample, the customer accepts responsibility for the final print run. We can not be held responsible for a print run that has been completed without a sample request unless proven to be faulty.

PAYMENT: With all bespoke printing, payment must be received and cleared prior to a print run.
We accept Credit Cards, Paypal, Amazon, Personal Cheques or BACS Payments.

Amazon Payments:
Please be aware that if payment is made through Amazon - All orders will be 'captured' when confirmed - Due to the bespoke nature of our products, orders may not necessarily be posted on the same day. A seperate notification e-mail will be sent when your order is dispatched. 

If paying by Cheque, please make payable to: FOUR SEASONS VILLAGE (Cheques will be cleared prior to despatch)
If paying by BACS, please contact us for transfer details.
Title of goods remain the property of Four Seasons Village until payment is received in full. We reserve the right not to accept an order or cancel a pending order until payment has been received in full. We are under no obligation to fulfil an order if we perceive to be in an unworkable situation or unsuitable content.
DESPATCH
We shall endeavour to despatch stock items as soon as possible (on average 3- 5 days - dependent upon availability - if required urgently, please contact us prior to ordering). Personalised products may take slightly longer and is advisable to allow up to at least five (5) days for non logo-based printing. We will do our utmost to make sure your package arrives on time and in excellent condition. We are at the mercy of the postal / courier services, although they do provide an excellent service, sometimes things can go astray. We cannot guarantee a delivery date. We cannot be held responsible for late or damaged goods. If a product is damaged on delivery, please contact us straight away. If a Special Delivery order is late, we will refund you the difference of the cost of this service only. The value of the goods will not be refunded for late deliveries. If the order is deemed lost, we will attempt to claim for the goods on your behalf and any refund received  will be passed directly to you.
Overseas invoices / paperwork.
If an order is received from a non U.K based address but delivery is within the U.K. The invoice will be sent to the U.K address only unless an additional postage charge is negotiated with us.

Customs Taxes & Duties
Please note that for orders delivered overseas, the receiving customer will be solely
responsible for any and all customs taxes and duties and associated charges deemed payable in the destination country.

RETURNS
We carry out stringent quality checks on all of our products, but in the unlikely event of a product having a defect, then please contact us (contact details are on the main page) or call us on 01848 330273 within 48 hours of receiving the goods. You will then be given a returns number for our reference. When returning goods to us, for your own protection, please return using 2nd class post and obtain a certificate of posting, although the certificate is not proof of delivery, you would be eligible for compensation from the Royal Mail if the parcel gets lost. We cannot be held responsible for lost or delayed products. Once received, the product will be assessed for defects and a refund given if confirmed defective. We will also refund your postage up to the value of standard 2nd class on all defective products.

Right to cancel:
All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations. -   A stock
supplied (non personalised)  item within 14 days of receipt. You must contact us at admin@fourseasonsvillage.co.uk within these 14 days  to receive an RMA number. Once your RMA has been received, please mark the number on the parcel and send the item back unused and in its original packaging (It is also the buyers responsibilty to return the product at their cost as no refund for returned postage will be issued) - Please also ensure that you obtain a certificate of posting (This is free from the post office as we can not be held responsible if a returned parcel gets lost in the postal system) - we will then refund you the balance of the cost for the goods  - PLEASE NOTE: There may also be up to a 20% restocking fee, which will be deducted from your refund. Personalised goods are not eligible for return unless proven defective. 

Artwork.
All artwork submitted to Four Seasons Village for printing is deemed to have full permissions and licensing for reproduction. It is the client’s responsibility to ensure that all artwork licences have been granted for commencement of printing. Four Seasons Village cannot be held responsible for any alleged copyright infringement on artwork supplied by a client. Therefore, please ensure you are allowed to use the file submitted.


PERSONALISED products are not eligible for return unless defective or due to exceptional circumstances. In the event that a personalised (non faulty) item is accepted for return a handling charge of 20% + initial postage costs will be deducted from the refund. The goods must be returned within seven (14) days of receipt to be eligible for a refund.


We will always do our best to rectify any product issues.  In the unlikely event that there is a problem that cannot be resolved with our goods or services provided, we will not be liable for any further costs above the total order value or subsequent consequences not directly linked to our supply of goods / services and no compensation will be payable in any event. 
If you have any questions relating to our terms, then please feel free to contact us via
e-mail, letter or phone.

Cookies & Privacy Policy:
We guarantee complete confidentiality with regards to your credit card details, purchasing details and personal information.
We do not share client information with any other companies or organisations whatsoever. This site only uses session cookies that store
temporary non personal data for the operational purposes of the website. We do not send random marketing emails to personal email addresses (spam)

By using this website, it is deemed you agree to these terms & conditions.